Terms and Conditions

Ratification of the Agreement

By entering, connecting, using or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the “Platform”) including without limitation to any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the “Terms”), including these Terms, terms of our Privacy Policy available at  www.bastaat.app and you agree to be bound by them and to comply with all the applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and bastaat (hereinafter referred to as “bastaat”, “Company”, “we”, “us” , “our”) with reference to the use of this Platform. Please read these terms before ordering any items from our application.

You become a user of the Platform (“User” or “you”), by entering, using, browsing or registering on the Platform. As a User, you agree and undertake to comply with the provisions of these Terms. You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Internet connection are aware of these Terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement, without limitation or qualification. The term "you" or "You" shall include any person or entity, who views, uses, accesses, browses or submits any content or material to the Platform. If you do not agree to these Terms, then you may not use the Platform. Talabat reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform now or following the modifications in these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.

How to make an order and how it works

Once you have selected your Goods from the list of your chosen Merchant you will be given the opportunity to submit your order by clicking on the “Checkout” button (the “Order”). Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input, errors cannot be corrected. On receipt of your order, the Platform will begin processing your order and we will send an email and message on the final page that your order has been received and sent successfully to the Merchant. Where any payment you make is not authorized you will be returned to the previous page on the Platform and we shall not be obliged to provide the services.

Order Cancellation

You can cancel an order for a full refund until the order has been accepted by the Merchant. In the event that you need to cancel the order after it has been accepted by the Merchant, please contact us via the chat function on the Platform to cancel the order. Talabat reserves the right to not issue full or partial refunds if you have canceled the order after it has been accepted. An order may be subsequently canceled by a Merchant after you have received a confirmation that it has been sent to the Merchant. Talabat and our partner Merchants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. Your order history will only hold your successful orders, and in case of failed online payment, the Order amount will be refunded to your Talabat account as Talabat credit unless you request a refund to the original source of payment account which will take place within 7-14 days as per your bank.


You understand that the available goods offered by bastaat may vary from delivery area to delivery area. By entering your delivery address on the Platform, you will see the Merchants that we make available to you at that time. Delivery areas may expand, shrink or change depending on different conditions such as: weather, traffic, situations of force majeure, etc.

Delivery Time : bastaat shall deliver your Order to the delivery address provided by you. An estimated delivery time will be provided to you in your email confirmation as well as on the order tracking page. However, delivery times shall vary depending on factors that are not controllable (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platform. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed./p>

Unsuccessful or Failed Deliveries : Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to: no one was present or available to receive the Order; customer was uncontactable despite attempts to reach the customer via the phone number provided; lack of appropriate or sufficient access to deliver the Order successfully; lack of a suitable or secure location to leave the Order. We will contact you via, among others, in-app call or message, or email, to inform the unsuccessful delivery and next steps. In such cases, bastaat reserves the right to cancel the Order without refund or remedy to you.

No Show Cancellation : If you remain uncontactable or fail to receive the Order within reasonable time from the time the Order arrives at your delivery address, bastaat reserves the right to cancel the Order without refund or remedy to you.

Wrong Order, Missing Order, Defective Items :Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via our in-app customer support chat feature immediately. In some cases, bastaat may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Late Delivery :If your Order is significantly delayed from the estimated delivery time, please contact customer support via our in-app customer support chat feature immediately. In some cases, bastaat may request for additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received is significantly delayed we will compensate you for your Order.

Contactless Delivery :As one of the delivery options, the customer may select (for some of the offered goods) contactless delivery (the delivery of the Order to the front door of a specified delivery address without face-to-face interaction for instance). bastaat shall not be liable for theft, damage, contamination and/or other deterioration of the goods that occur after delivery has taken place.

Refund Policy

bastaat takes user satisfaction very seriously. In the case of problems with your goods and services order, please contact bastaat through our live chat and we will assist you. In appropriate cases, if you have already been billed by bastaat on behalf of the Merchant, bastaat will issue full or partial refunds. In the following cases: if you did not receive your order or did not receive your order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will take into account relevant factors including the details of the order and do our best to ensure your satisfaction. You will receive your refund as bastaat credit on your bastaat account unless you request a refund to the original source of payment.

Price and Payment

Once your order has been accepted, this represents an agreement between you the User and the Merchant. The Merchant has sole responsibility for this order. Cash payments are made directly to the Merchant upon delivery to fulfill the order. bastaat does not provide any payment service either to you or to third parties. All online payments are processed via your own issuer / payment service provider and the payment service providers in partnership with bastaat. Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. You accept that prices and offers on the Platform may vary from the prices and offers offered by our Merchants elsewhere (including their own websites, mobile applications, or at their brick-and-mortar outlets). The way we display the prices of our goods may vary depending on the Merchant, and, subject to applicable laws, the prices reflected on our Platform. Prices and additional charges (including but not limited to Delivery, Small Basket or Service fees) indicated on the Platform are as at the time of each Order and may be subject to change later. bastaat reserves the right to charge fees (including but not limited to Delivery, Small Order or Service fees) for our services as we deem necessary for our business. The breakdown of the prices and additional charges (including but not limited to Delivery, Small Order or Service fees) are displayed before checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.

Payment Methods When using your Account as payment instrument you may choose from different payment methods as available and indicated on the Platform. bastaat reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future Orders. bastaat does not store your credit card or payment information. You must ensure that you have sufficient funds on your credit and debit card to fulfill payment of an Order. Insofar as required, bastaat takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms At the time of checkout, please read the applicable payment terms linked and disclaimers carefully before using any payment method.

Acceptable Use Policy

You may not access or use the Platform for any other purpose other than that for which the Platform makes it available. The Platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by the Platform. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's Account and prevent his access to log in the service. Prohibited activities include but not limited to the following:

  1. Violate any law, statute, ordinance or regulation
  2. Violate applicable laws or industry regulations regarding the sale of alcoholic drinks or prescription drugs and devices
  3. Violate copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of account owner’s jurisdiction
  4. Any illegal products, services or activities, including encouraging, promoting, facilitating or instructing others to engage in illegal activities
  5. Payments to or from any listed sanctioned countries. Businesses or businesses with persons subject to international/national sanctions, suspected or convicted of terrorism, financial crime or any other offence
  6. Providing false information relating to the customer's identity or business activities
  7. Any product, service or activity that finance terrorism
  8. Narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, products including THC, CBD or any other similar substance, any activity that relate to drug paraphernalia
  9. Products, services or activities including media and journalism, that could be considered as being of a discriminatory, hateful, racist or exploitative nature, or of inciting harassment, bestiality, mutilation or violence
  10. Connected to services where the service provider collects money on behalf of others as a payment services provider, cheque encashment agencies, foreign exchange providers,, money transmitters, traveler’s cheques or money orders
  11. Involving ammunition, explosives, arms, defense or weapons, replica weapons, gun parts or related parts or accessories, hunting, manufacture/distribution of weapons
  12. Services relating to hospitality timeshares or issuing of travel visas
  13. Promotion or advertising of products or services other than your own without appropriate authorisation
  14. Collecting money without a license when compulsory in the account owner's jurisdiction
  15. Multi-level marketing programs, network sales, matrix programs, outbound and inbound telemarketing or other similar programs including pyramid and Ponzi schemes
  16. Gambling, betting activities, casinos, lotteries, sweepstakes, penny auctions, services related to fantasy sports or sports forecasting, or sale of value usable “chips” or vouchers connected to this services, certain in-purchasing games
  17. Programs, materials or services related to get-rich courses or related to increasing your wealth or gambling
  18. Factoring, lending, investment services, financial, escrow or mortgage services, pawn shops
  19. Private business directories, businesses specializing in warning letters, liquidation or proxy services
  20. Buying or selling stocks, bonds, securities, options, futures, binary options or investment interest in any entity or property, services related to raffles, debt consolidation, insurance brokers, payday lenders, medical collections, scholarship programs, payment protection insurance, currency exchange or FOREX activities
  21. Modification chips (e.g. to modify a games console in order to use non-producer hardware or software)
  22. Ticket agencies without a license, ticket resale


You agree to indemnify and hold bastaat, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the Platform, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the Platform, your violation of these Terms, and any other acts or omissions relating to the Platform.


bastaat may amend these Terms at any time in its sole discretion, and the amended Terms shall be effective immediately upon posting, subject to applicable laws. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platform and/or any of its services immediately.


The information, content, products, services, and materials available through the application (whether provided by bastaat , you, other users or other affiliates/third parties), including without limitation, goods and services orders, submissions, text, photos, graphics, audio files, video, and links, are provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, bastaat disclaims all representations and warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance.

Contact Us

All comments, queries and requests relating to our use of your information are welcomed For questions or concerns relating to our privacy policy, we can be contacted by email at info@bastaat.app